FAQ - 21st

Do I need to pay to use 21st?

No. Browsing and searching the Marketplace is always free. On the free Hobby plan you get 2 free component copies per day and 2 marketplace searches per day via the CLI/MCP, plus 30 free 21st AI credits per month for generation. A paid plan (Builder or Team) removes the daily marketplace limits.

What do the paid plans include?

There is one paid tier for individuals, Builder, and one for teams, Team. Both bundle everything together: unlimited Marketplace access (unlimited component copy and search via CLI/MCP) plus monthly 21st AI generation credits — there is no separate AI plan to buy. Need more credits? Buy a pack of +100 for $5 on any plan; pack credits roll over. See Pricing & Credits.

How do I cancel my subscription?

Go to Settings → Billing and click Cancel subscription. Cancelling takes effect at the end of your current billing period — you keep access until then, no need to contact support.

How do I get an invoice or receipt?

Your invoices are listed on Settings → Billing. You can also click Manage subscription there to open the Stripe billing portal, where every past invoice is available as a PDF.

How do I use a component I copied from the Marketplace?

Open the component page, copy its code, then paste the files into your project’s components directory, install any listed dependencies, and import it. Components are copied into your own codebase, not installed as a package — see Components for details.

I bought a template — who do I contact for support or a refund?

Templates listed on 21st.dev are sold directly by third-party sellers, not by 21st. Contact the seller for support, delivery issues, or refunds. If a listing looks misleading or broken, also let us know at support@21st.dev so we can review it.

Why was my published component hidden or marked private?

Published components go through review against our Quality Guidelines. A component can be hidden if it’s flagged as a near-duplicate of an existing listing or doesn’t meet those guidelines. If you think that’s a mistake, email support@21st.dev with a link to the component and we’ll take a look.

I got an email demanding payment for a 'security vulnerability' — is that real?

No. 21st does not run a paid bug bounty program, and we never pay under pressure. Ignore emails that threaten to publish or exploit a “vulnerability” unless paid. If you’ve found a genuine security issue, report it responsibly to support@21st.dev.

​Still need help?

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