> ## Documentation Index
> Fetch the complete documentation index at: https://help.21st.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Answers to the questions we get asked most often.

<AccordionGroup>
  <Accordion title="Do I need to pay to use 21st?">
    No. Browsing and searching the Marketplace is always free. On the free
    **Hobby** plan you get **2 free component copies per day** and **2
    marketplace searches per day** via the CLI/MCP, plus **30 free 21st AI
    credits per month** for generation. A paid plan
    ([Builder or Team](/ai/pricing)) removes the daily marketplace limits.
  </Accordion>

  <Accordion title="What do the paid plans include?">
    There is one paid tier for individuals, **Builder**, and one for teams,
    **Team**. Both bundle everything together: unlimited Marketplace access
    (unlimited component copy and search via CLI/MCP) **plus** monthly 21st AI
    generation credits — there is no separate AI plan to buy. Need more credits?
    Buy a pack of **+100 for \$5** on any plan; pack credits roll over. See
    [Pricing & Credits](/ai/pricing).
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    Go to [Settings → Billing](https://21st.dev/settings/billing) and click
    **Cancel subscription**. Cancelling takes effect at the end of your
    current billing period — you keep access until then, no need to contact
    support.
  </Accordion>

  <Accordion title="How do I get an invoice or receipt?">
    Your invoices are listed on [Settings → Billing](https://21st.dev/settings/billing).
    You can also click **Manage subscription** there to open the Stripe
    billing portal, where every past invoice is available as a PDF.
  </Accordion>

  <Accordion title="How do I use a component I copied from the Marketplace?">
    Open the component page, copy its code, then paste the files into your
    project's components directory, install any listed dependencies, and
    import it. Components are copied into your own codebase, not installed as
    a package — see [Components](/community/components) for details.
  </Accordion>

  <Accordion title="I bought a template — who do I contact for support or a refund?">
    Templates listed on 21st.dev are sold directly by third-party sellers, not
    by 21st. Contact the seller for support, delivery issues, or refunds. If a
    listing looks misleading or broken, also let us know at
    [support@21st.dev](mailto:support@21st.dev) so we can review it.
  </Accordion>

  <Accordion title="Why was my published component hidden or marked private?">
    Published components go through review against our
    [Quality Guidelines](/publishing/quality-guidelines). A component can be
    hidden if it's flagged as a near-duplicate of an existing listing or
    doesn't meet those guidelines. If you think that's a mistake, email
    [support@21st.dev](mailto:support@21st.dev) with a link to the component and we'll take a look.
  </Accordion>

  <Accordion title="I got an email demanding payment for a 'security vulnerability' — is that real?">
    No. 21st does not run a paid bug bounty program, and we never pay under
    pressure. Ignore emails that threaten to publish or exploit a
    "vulnerability" unless paid. If you've found a genuine security issue,
    report it responsibly to [support@21st.dev](mailto:support@21st.dev).
  </Accordion>
</AccordionGroup>

## Still need help?

* Email support: [support@21st.dev](mailto:support@21st.dev)
* Join our [Discord community](https://discord.gg/Qx4rFunHfm)
* Follow us on [X/Twitter](https://x.com/21st_dev)